Order Execution Information
Customer Identification Program
Business Continuity Planning
Extended Hours Trading
Best Execution Policy
Business Continuity Planning
Benchmark Company, LLC ("Benchmark") has developed a Business Continuity Plan on how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions are unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.
Significant business disruptions can vary in their scope, such as only our firm, a single building housing our firm, the business district where our firm is located, the city where we are located, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only our firm or a building housing our firm, we will transfer our operations to a local site when needed. In a disruption affecting our business district, city, or region, we will transfer our operations to a site outside of the affected area. In either situation, we plan to continue in business, transfer operations to our clearing firm if necessary, and notify you through our Web site www.benchmarkcompany.com .
We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm's books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
Our business continuity plan addresses: data backup and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.
Our clearing firm, ICBC, backs up their important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our clearing firm that its objective is to restore its own operations and be able to complete existing transactions and accept new transactions and payments within a reasonable time frame. Your orders and requests for funds and securities could be delayed during this period.
Contacting Us — If after a significant business disruption you cannot contact us at the office that services your account, you may contact another office; please go to our Web site at www.benchmarkcompany.com to find the address and phone numbers of our other offices. If you cannot access us through those means, you should send an email to email@example.com with your contact information. You may also try contacting our clearing firm, Industrial and Commercial Bank of China Financial Services LLC, at (212) 235-0612 for liquidating orders, check and wire requests, and ACAT transfers.